Humboldt-Universität zu Berlin - Lebenswissen­schaftliche Fakultät - Institut für Psychologie

The impact of emotions in the organizational context

Traditionally, the ideal work place has been considered to be free of emotions. Yet, emotions are central to human experience.  They color all aspects of our life - including life at work. In recent years, this realization has led to an explosion of research on emotional aspects in the work context. Our research focuses on aspects of emotion regulation at work as well as on the perception of emotional behavior in the work place.
Hareli, S., Harush, R., Suleiman, R., Bergeron, S., Cossette, M., Lavoie, V., Dugay, G., & Hess, U. (2009). When scowling may be a good thing: The influence of anger expressions on credibility. Euroean Journal of Social Psychology, 39, 631-638.
Hareli, S. & Hess, U. (2008), When does feedback about success at school hurt? The role of causal attributions. Social Psychology of Education, 11, 259-272.
Hareli, S., & Hess, U. (2008). The role of causal attribution in hurt feelings and related social emotions elicited in reaction to other's feedback about failure. Cognition and Emotion. 22, 862-880.
Cossette, M., Blais, M.R., & Hess, U. (2008) Motivation au travail émotionnel, styles de service à la clientèle et épuisement professionnel. In: A.Balikdjian, C.Lemoine, N.Kridis, & P.Salengros, (Eds) Psychologie du travail et développement des personnes et des organisations. Tome III - Santé psychologique, stress et harcèlement au travail (pp. 77-86). Lille, France: Éditions de l'AIPTLF.
Hess, U. (2003). Emotion at Work. Rapport Bourgogne, CIRANO, Montreal, Qc.