The impact of emotions in the organizational context
Traditionally, the ideal work place has been considered to be free of
emotions. Yet, emotions are central to human experience. They
color all aspects of our life - including life at work. In recent
years, this realization has led to an explosion of research on
emotional aspects in the work context. Our research focuses on aspects
of emotion regulation at work as well as on the perception of emotional
behavior in the work place.
Hareli, S., Harush, R., Suleiman, R., Bergeron, S., Cossette, M.,
Lavoie, V., Dugay, G., & Hess, U. (2009). When scowling may be a
good thing: The influence of anger expressions on credibility. Euroean
Journal of Social Psychology, 39, 631-638.
Hareli, S. & Hess, U. (2008), When does feedback about success at
school hurt? The role of causal attributions. Social Psychology of
Education, 11, 259-272.
Hareli, S., & Hess, U. (2008). The role of causal attribution in
hurt feelings and related social emotions elicited in reaction to
other's feedback about failure. Cognition and Emotion. 22,
862-880.
Cossette, M., Blais, M.R., & Hess, U. (2008) Motivation au travail
émotionnel, styles de service à la clientèle et épuisement
professionnel. In: A.Balikdjian, C.Lemoine, N.Kridis, &
P.Salengros, (Eds) Psychologie du travail et développement des
personnes et des organisations. Tome III - Santé psychologique, stress
et harcèlement au travail (pp. 77-86). Lille, France: Éditions de
l'AIPTLF.
Hess, U. (2003). Emotion at Work. Rapport Bourgogne, CIRANO, Montreal,
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